Submitted By Dylan W - May 6, 2013
Just wanting to give everyone at Blackfoot a big thanks for the awesome service across the board and helping me get onto my new Aprilia RSV4 Factory. Everyone was great to deal with and helpful and it made the experience very positive.
Wow...what a bike, It's such an amazing piece. It's so much more compliant than my 1199 Panigale was.It goes where you want it to without too much fuss and it's way less work than the Pani. Midrange coming out of corners is amazing and it's a whole lotta fun. Can't wait to get the pipe and the race ECU in there...cause it's not fast enough the way it is ..right...haha.
Having this and the vmax in the garage will be the perfect duo for different purposes.
Submitted By Mike K - April 26, 2013
I wanted to follow up on the repair job that you arranged regarding my KTM. I picked up the completed bike yesterday afternoon and returned the loner bike that was provided. I have to say the entire experience was excellent, from your initial response to the follow up and subsequent repair. The bike was ready as promised, and all of your staff, that I had dealings with, were very professional and helpful.
I am very particular about my machine and very meticulous about detail, which can be difficult for techs to please. I have always believed that when working on a machine, that attention to every detail is very important and have been disappointed in the past. Things like airbox drain hoses left disconnected, brake lines routed on the outside of forks instead of inside (like they were) dust caps on bleed screws lost, fairing bolts of different lengths in the wrong holes. It has, in the past, shaken my confidence in the overall quality of the service. This last experience was very different.
It appears that a shift in thinking and attitude may be happening, and if so, I very much like what I see. I have been a long standing customer at Blackfoot, having both bought and serviced various machines and gear over the past 17 years. The biggest frustrations have always come from the difficulties of trying to even get through (on the phone) to any department. I have in the past also had difficulties with communications in service, but that has really improved. If that is your doing, then I commend you and thank you for your continued efforts in that regard. Thank you and your staff for making this last service experience a good one!
Submitted By CM - April 18, 2013
Good Morning, I just wanted to check in with you and see how things are going and pass along a story that was relayed to me by one of the engineers I work with. He's been shopping for a mid-sized 4x4 quad for quite a while and went out last weekend to look for one, his first stop was at Bow to look at Can-Am, the salesman there didn't seem to interested in selling him anything other than a 800-1000cc machine and even claimed that Can-Am didn't make quads in the size he was looking for. His next stop was Blackfoot where he talked with Doug, who he said was fantastic to deal with and put him onto a great deal on a 2012 Yamaha 550. He was thrilled with the service he got from Blackfoot and very happy with his purchase. Just though you'd be interested to hear.
Submitted By Subs n Bubbles - March 18, 2013
Thanks a million to Blackfoot motor sports @BlackfootOnline for fixing our generator!! Bubble tea is good to go!
Submitted By Stew and Karen - March 1, 2013
Hi, we just had an excellent shopping experience at Blackfoot motorsports. Mike and parts and service went to some options for putting hard bags on my wife's cruiser and we came up with something better than we thought we could get for a lot less we thought we'd have to spend. We love the store because everybody smiling everybody's friendly.
We started coming here for Erik Noesgaard, who is awesome and always our first contact when looking at bikes. And we found out that everyone else's friendly and helpful too!
Thanks, Stew and Karen.
Submitted By Diana B - February 28, 2013
You got a CHEER in my book, The Mom Who Took Off On Her Motorcycle! You serviced my BMW G 650 GS motorcycle on our way back from Alaska and my husband's, too! Thanks for your wonderful service and great professionalism!
Submitted By Catherine M - February 24, 2013
I didnt get a chance to say goodbye, but I wanted to say thank you so much! you are so knowledgeable and the definition of great customer service! Have a wonderful day!
Submitted By Tim B - February 4, 2013
Just wanted to send a note commenting on Dave Anderson in sales. I bought a bike from your store and he was more than patient and helpful. I've come in to see him often over the past year and he is always pleasant, enthusiastic, knowledgeable and just plain fun to chat with. He comes across as no pressure, pleasure to deal with sort of sales.!! I also put a bike there on consignment and same treatment, he his always the same genuine Dave. I would surely not hesitate (and probably won't) to buy from him again. Also he would be my first suggestion for anyone looking to purchase. Thanks for reading, and all the best... Tim B
Submitted By Kevin K - October 16 2012
Hi Jason its Kevin with the 07 blue venture that you did warranty and service work on my bike last winter. I am going to speak frankly about the service and sales I have been involved with over the last 5 - 7 years when I bought the first of 2 bikes from blackfoot. Bought the first bike for my wife around 2005 or 2006 it was a yamaha 125 ttr which we still have and will be handed down to our 12 year old son next year as he is out growing his Suzuki jr 80.That Bike was bought from Brad who moved on to Bow cycle . I have never had an issue with anything with that bike. I did notice that the service dept was running way behind during the busier times to the point that I looked to have vwork done elswhere because the waiting times were ridiculous since our riding time in this part of the country can be quite short. Honestly just trying to get tires on my 650 DR was almost impossible to get in.
One day my wife and I were in blackfoot and came across the used 07 venture that we ended up buying. The price was good and the bike was like brand new. the orginial sale went well and I did have a problem right away with the battery not being able to hold a charge and I spoke to the salesmanger and he gave me a new battery to put in and its worked great.WE bought in June and that summer I was out to Osoyooos once and Vancouver 4 times and the bike ran like a top.The following Spring I pulled the bike out of storage and noticed that that Antifreeze was seeping on the motor. I went to Blackfoot service dept and was told that it would take 10- 14 days to get it in and if it was something serious it may be down for up to 6 weeks. I told the young fellow that I was not prepared to have the bike down for that long during our short riding season that we have. I told him I would keep an eye on it and if it became serious I would bring it back otherwise I was riding my bike untill the fall at which time blackfoot could have all winter to repair it as it was still under warranty. I rode it for the summer, went down to Osoyoos once and late Summer I headed out to Toffino on the island. The Antifreeze started to leak a bit more once I got out to Gibsons but I was able to tourqe the bolts a little snugger and I got the leak back down to weeping. I did go to the Yamaha dealer in Comox and he was more than happy to do the warranty work but it would take about a week to get the parts in. So close and yet so far. I did not have a week to wait for parts so I decided to return back to Calgary and go to Toffino another time. I was able to get back to Calgary only having to top up the Antifreeze once in Abbotsford. Riding season was coming to an end so I think I was able to ride pretty much till the end of Oct and which time I returned To Blackfoot where I set up an apt to have the work done and it was the first time I met you and you advised me on what service work needed to be done.You did a great job on the bike and this Summer when I needed new tires I was able to get them at a fair price and even have them installed at at Blackfoot. In the past I felt that once the sale was made and Blackfoot had the money we were pretty much at the mercy of a company that really did not care about service but Jason since you have came on board I believe that Blackfoot will do its best to look after servicing Customers. Jason thank you for the great job that you and your staff did from getting the parts to the technician that did the work. I was only able to get out to Osoyoos once this Summer and the bike ran great. Oh Well there is always next year for more adventures for me and my Venture.
Submitted By Derek - October 2 2012
I just wanted to write and let you know how impressed I was with your service and attention to detail you placed on fixing my bike. I'm pretty fussy, as most of us riders are, but over 30 years of doing most bike work myself, I didn't expect you and your team could go to the next level. You did! Especially the windscreen. Very nice! Can't say enough about you guys to others.
Submitted By Richard S via Twitter- September 7 2012
Big shout out of thanks to @BMWMotorrad Canada and @BlackfootOnline Calgary for fixing clutch of my #F650GS out of warranty. Great service!
Submitted By Evan E via Facebook- August 27, 2012
You guys saved my ass with a dead battery and a quick turnaround a week ago. Thank you so much. Jeff Mason is the man.
Submitted By Darren H - August 27, 2012
I was in to see both you and Danny in service last Thursday. I wanted to thank you both for your quick and friendly assistance when I showed up without an appoinmemt with a damaged rear tire on my GS. Dealing with both of you truly was a pleasure. What a difference between your shop and the one in Edmonton. Please forward this message to management so they can hear what a great job you guys are doing.
Thanks again. Darren H.
Submitted by Dave G via Google - August 22, 2012
Please read this review and take it to heart. I was BLOWN AWAY by the service that I received from Blackfoot. I bought a used bike in May of this year. Bike looked great, ran great, couldn't have been happier with the purchase. The used bike came with the 30 day warranty, and I had no issues until about 90 days after purchase. There was a small electrical problem, that only manifested after this time, and a long road trip. I contacted Blackfoot and they couldn't have been more helpful. Even though I was well outside the warranty window, they stood by their product 100 percent. They could have easily told me that I was out of lick, instead they even offered to make arrangements for pick up and drop off because I lived out of town. They even made it a priority so I wouldn't miss any more riding days. I live in Edmonton, and will make the trip back to Calgary in a heartbeat when it comes time to buy another bike. I have already brought another friend there and he too has bought a used bike from them. If you are from out of town, don't let that scare you. These guys do GREAT business and will make sure that you get the service and product that you want, need and love. These guys wrote the book on service.
Submitted by Dave L- Excellent Service at Blackfoot - August 20, 2012
I had to send you a note because I find that everyone loves to complain when they can but when they get excellent service and are treated fantastic, they say thanks and thatís it. I had a diff seal go bad on the 2011 Concours 14 and I took the bike into your Service Dept. to check out the leak. The level of attention and the way I was treated goes beyond fantastic. I really want to single out Jeff and Justin. They both do fantastic work and are the reason your Service Dept. is becoming so successful. Jeff kept me in the loop even though we had some misadventures (which happens everywhere) but Jeff was totally professional and I was more than satisfied with his level of performance. Justin is obviously a key player in your company and he deserves recognition for his extremely high level of customer interactions and professionalism. He is a very hard working individual with customer skills that you cannot afford to lose. I trust he is valued as much by BF as he obviously is by your customers! Even though the repair took longer than we had anticipated, the honesty and communication put me at ease and was respected. I will highly recommend Blackfoot time and time again. Once again, thanks Doug for being my dealership these last 13 years.
Best Regards, Dave L.
Submitted by Barry Z - August 20, 2012
Hello i purchased a kawasaki mule 500 in 1995 would you like to see what it look like after 17 years ? it has served me well replaced 2 batteries- replaced the seat and gas tank - till has same tires - - i was asked once by kawasaki if i would buy another one- i said NO- this one will last me a life time- im 64 years old have been in wheel chair since 1973 - for the lat 17 years the mule has been my legs - i lived in golden when i bought it from your dealer $5000.00 we had horses in golden and hauled hay summer and winter plus anything else -for last 12 years have lived on vancouver island it has hauled everything from stumps to garbage cans- you can show customers what the mule looks like after 17 years -if they look after one - lol
- barry z. bowser vancouver island
Calgary Sun Letter to Editor - Thank You Calgary Drivers - August 5, 2012
Visiting Calgary from Vancouver, we rode our motorcycles into Calgary in the middle of a severe hailstorm. Riding in rush-hour traffic on unfamiliar roads in pouring rain with deep puddles making the already slippery roads treacherous. Under these tough conditions we first experienced Calgary courtesy. Drivers consistently made space for us. We experienced similar driver courtesy through the three days of our visit to Calgary. We are also thankful to the folks at Blackfoot Motosports whose 'can do' attitude helped us with an unexpected repair with short notice. I now know the meaning of 'Calgary Spirit' and for me it includes the words: 'welcome', 'courtesy' and 'can do'.
Brian R, Vancouver.
(Take a bow folks, that's how we should treat all guests in our city.)
Submitted by Carl R- Thanks for the fast delivery - July 26, 2012
Just wanted to say thank you for the fast transport. Only way to get it any faster would be to ride it home. Talk soon.
Regards, Carl R
Submitted by Dale E via Facebook - July 20, 2012 v
Thanks to Wallie Polintan, the top notch Accessories Specialist, who helped me resolve a fitting problem with my System 6 helmet. Its a long story but the world should know that my problem was addressed with a "can do" attitude. Great service and refreshingly helpful. Every business needs guys like Wallie. Good for him and good for Blackfoot. Thanks!!
Submitted by Doug - Thank You - July 18, 2012
Hi. I just wanted to send a quick note of thanks. Last week I was in need of a new rear tire and I was in the middle of a two week road trip. From my initial call to your dealership to riding away with my new tire my experience was terrific. You need to be complimented on the cleanest and well stocked store I have ever had the experience of being in. Everyone was so polite and professional. I really appreciated how quickly you performed the work allowing me to get back on the road without losing a half a day or more. Thank you very much. Itís just too bad youíre a 3 day ride from Toronto or you would have all my business.
Cheers. Doug (2006 - K1200s)
Submitted by John H via Facebook - July 12, 2012
The first day of my tour of the USA I had left home in Vernon, BC and had arrived in Calgary, ready to head South. I started to have a problem with my BMW K1200LT, I rode it to BLACKFOOT MOTORSPORTS, after explaining the problem to the young man in the service department the shop foreman, I believe his name was Tobi came and talked to me, they took my bike into the shop. Within the hour I was riding away with a big smile on my face and ready to put many miles on my trip. If I lived in Calgary, BLACKFOOT would be the service shop that looked after my bike.
Thanks BLACKFOOT had a wonderful trip. John H.
Submitted by Brian B - Thank You - July 9, 2012
Thanks to Dave, Janess and the shop for getting my new tires installed on my R1150RT. You got me out quickly and I made it to Idaho Falls in time for the fireworks! Thanks also to Jason for the tour. Y'all have a nice set up!
Submitted by Dave & Anne N - Thanks - July 7, 2012
I did a very stupid thing by trying to get too many miles from a rear tire. I arrived at the end of the Road to the Sun in Glacier Park and noticed my rear tire was starting to delaminate. I knew there was a dealer in Calgary and decided to go there and see if they could put on a new one. We were some distance from Manitoba and home. I arrived and they checked to see if they had a tire and immediately took the bike in. In less than an hour I was back on the road. I cannot thank you enough for your assistance to a very stupid BMW owner.
We arrived home today and have to thank you for our great trip…
Dave & Anne N (Manitoba)
Submitted by Kevin V via Facebook - July 7, 2012
Wanted to thank you guys for looking after me on Friday afternoon. Your service department was amazingly efficient and fixed the leaky F/D on my GSA in no time. Your team also checked for, and repaired an outstanding recall.
As a wayward traveller (from Ottawa) just passing through town, the quick turn-around and the superior treatment were greatly appreciated. Truly beyond my expectations and a shining example of what customer service is about.
Kudos, and Thanks again!
Submitted by Kathy R via Facebook - June 30, 2012
Very impressed with the customer service from the service department. Thanks for fixing my BMW and negotiating with BMW around the warranty. I really appreciate it.
Submitted By Jason G via Google - June 18th, 2012
I'm working in Calgary but live in Fort McMurray (yeah, I know backwards, right?). I own a CBR1100XX and had put about 3k km's on it in a week and a half. I didn't realize how stretched my chain was until I heard dragging on my centre stand. I pulled into Blackfoot right at 6pm and explained the issue and how the bike is my only means of transportation here in Calgary. Dan and the guys said no problem, bring it by the next morning and they would do what they can. I dropped it off, took a cab to work and at the end of the day it was ready. Dan and the girl working at the service desk (sorry, I can't remember your name!) were great, they were friendly, the work was top notch and very reasonably priced. I was only charged the labour the tech actually spent on the bike, so it was slightly less than originally quoted. Just the week prior, I had to replace the battery in the old Blackbird, and Robert from service hooked me up with a lithium battery and charger for an excellent price. So, I've never bought a bike from them (I have 6 in the garage though), but in regards to parts and service, Blackfoot has been top notch, and I will continue to give them my business for both my street and dirt machines. Thanks for all the help, Folks! Keep up the great work, it's a pleasure to come to the store.
Submitted by Jack R via Facebook - May 24, 2012
Good customer service by Danny Boleszczuk today! Thanks!
Submitted by Alex H - Customer Service - May 23, 2012
Good Morning, I wanted to take a moment and let you know about the fantastic service I received at your shop on Friday, May 18, 2012. I had an appointment for an oil change at 08:00. Justin was the person I dealt with, and he is fantastic. He fully explained the process with me as I never had servicing done at your shop before, and he answered all of my questions fully.
Keep up the great work Justin.
Submitted by Jeff S - Thank You - May 10, 2012
To Blackfoot Motorsports Management, I wanted to send a thank you and let you know how very impressed I was with the service I received from 2 of your employees. First off, Jeff the service manager who made my problem with my 2011 Thunderbird Storm a top priority so I could get my bike back as fast as possible, the speed at which my problem was delta with just blew me away. I realize at this time of year all of you are very busy so thank you Jeff for looking after me so quick! Secondly Justin, this guy goes above and beyond to make sure a guy is taken care of. He lined up everything for me and really made this easy. My situation is I live in medicine hat and I'm on call every second week so the last thing a guy wants to be doing is running in and out of a city 3 hours away on his weekend off. He kept me informed as to what was going on, which is something you don't get a lot of these days! He really treats a person like they are his top priority and that has to be hard when you are juggling a bunch of guys that want to be out riding. Thank you Justin. I did not purchase my bike through your dealership as I was living in Edmonton when I bought my bike and thought I would be there for a long time. You can rest assured after the service I received from your dealership that my next purchase will be through your dealership! Lastly I would also like to point out how friendly I found all the staff from the service end right through to the showroom.
Thank you all very much, Jeff S.
Submitted by Lou C via Facebook - May 10, 2012
I am writing this to thank CHRIS from the service department. Thank you Chris, as you know, I bought my bike from out of province. I was worried as I never saw, heard nor rode my M109R before I bought it. You were my eye's and ear's, and you did not let me down, nor let the deal of the year pass me by. You put me and the entire process at ease. I appreciate all the foot work you did for me, your judgement was spot on!!!!! Thank you Chris. If I lived in Calgary, you would most certainly be the guy I brought my bike to.
Mitchell in BC
Submitted by Brian F, Regional Sales Manager, Western US/Canada, REV'IT! - April 30, 2012
I wanted to extend a thank you for the hospitality this weekend in Calgary. It was an invaluable first hand experience to see Blackfoot in person. I am proud to have you as a dealer and partner in building the brand.
Your staff in every department had the focus to ensure the customer experience comes first. Blackfoot should be the envy of every dealer and overall your store is simply the best example of how retail should be presented to create success. Also, please extend my thanks to your family as well for allowing me to infiltrate their home. I look forward to coming again.
Submitted by Ron O - Service on Saturday April 28th, 2012
Had my bike in last Saturday for an oil change, final drive oil change and a new back tire. I was impressed with Dan's attitude! The bike was checked in ahead of the 9 o'clock opening and was returned on time. Very impressed with the level of service. Keep it up!
Submitted by Joe Moore - April 23, 2012
In for a drop in tire change at 9:00 am out at 10:10 am. Thanks CHris and the rest of the service team
Submitted by Jay N - My Bandit Thanks - April 12, 2012
I just wanted to let you know that I got my bike back yesterday. It felt great! The guys did a fantastic job. In addition, when the bike was delivered, the guy who did so, thought it was dusty. He asked my permission to give it a quick cleaning as well. (I think it was Jeff. He said he used to be on the race team).
Submitted by Gary T- April 8, 2012
I also wanted to thank you and Blackfoot Motorsports for making this purchase very smooth and with absolutely no regrets what so ever on my behalf. Any questions or concerns I had were dealt with on a very professional and timely manner. The 2007 Suzuki SV1000S took a little time and few starts to acclimatization to our elevation and with a fresh tank of Hi-octane gas the bike is running sooooo very smooth now. I could not be more pleased, The fact that your team did so very much including the out of province inspection and releasing the bike to me road ready (thanks to the new front tire Blackfoot installed). I would not hesitate to recommend a friend or a complete stranger to purchase from your Professional group of employees. P.S. remember when we did the safety inspection together and we found the owners manual and not the toolkit, well after reading the owners manual thoroughly I found the toolkit it was under the battery box.
Thanks again, Gary T
Submitted by Jeff C- Job well done! - April 30, 2011
To the Service Department,
I just wanted to express my appreciation to your staff and to JR in particular. My Triumph was involved in an accident last October, and has since been sorted out and back on the road. I heard some negative reviews of your service department in the past, but my experience has been very positive. I spent over thirty years in the automotive service industry and understand what it takes to excel. Communication and a little extra effort goes a long way to making the service experience a little more pleasant. I would be happy to recommend your shop to anyone around.
Keep up the good work! Thanks again, Jeff C.
Submitted by Sarah - Thank You So Much - June 12, 2010
Hi Rozzie, I picked up my vespa today and she's lovely. Thanks for all your help & please thank Patrick for me & all the rest of your staff. Being a fair weather rider, at the moment, it's the first time I've been into Blackfoot & I was very impressed. Todd (I think) was very helpful & the girl in the back office was very friendly. Impressive.
Safe riding & sunny summer, Sarah
Submitted by Terry - Thanks to Blackfoot Motorsports - June 07, 2010
Hi Jeff M, I would like to thank everyone involved in resolving my bike issue - management, Service Department, finance guys, BMW, etc. I would especially like to thank Lin for the care he has always shown me, and for working so hard to get my bike ready. Jeff, I have always valued the advice you have given me, and you deserve my thanks for all you have done to make me happy and to keep me riding.
Thanks to all. Terry