REDEFINING SERVICE AT BLACKFOOT MOTOSPORTS
Since our retirement from National Racing in both Motocross and Roadracing, the partners of Blackfoot Motosports have shifted their focus within the four walls of their dealership, particularly the Service Department.
With the launch of a completely renovated Blackfoot Certified Service within our dealership, the ownership is proud to present our new mission statement defining our commitment to our customers.
During this time we also established a need to review and rebuild the way we do business in the area of service. To provide the level of service needed by our valued customers, who have purchased quality products from our dealership, it was apparent that the entire service experience required a new direction. We are pleased, therefore, to inform everyone that 50% of our technicians are Red Sealed Certified Journeymen. We also will be providing apprentices the opportunity to work alongside the journeymen and do the work experience requirements to continue on with their career goals.
Most importantly we believe we have established within our Customer Service Representatives new guidelines and procedures that will enhance our customers’ experience. With the support of Jason Mitchell (Vice-President of the Blackfoot Group of Companies) overseeing the entire operation; the experience that Jeff Mason (former Racing Technical Leader) will provide as Customer Shop Foreman; Sue Miller (Warranty and Office Manager), Justin Swanson (Customer Service Representative) and Shane Poon (Customer Service Representative), we are confident that Blackfoot Certified Service will be able to provide our customers with a completely new attitude and positive environment during service and/or repair of their motorcycle.
During the peak riding season we had always struggled with the availability of the hours necessary to accommodate our customers’ requirements within a reasonable time line. With our new Customer Service Menu, you will be able to select your service and/or any additional services initially upon leaving your motorcycle with us, therefore expediting the daily schedule.
With 43 years experience in the Powersports Industry business, we have acquired a large number of valued Blackfoot customers. In order to ensure they are receiving priority service appointments and other benefits for purchasing their motorcycle from us, we will be launching a “Blackfoot Customer Loyalty Program” as well. Details will follow shortly.
Blackfoot Certified Service will also provide in addition to service maintenances, oil changes, and tire installation the following items: Suspension Rebuilding and Setup – Engine Rebuilds – Performance Enhancing Accessory Installations – Full OEM and Aftermarket Accessory Installations - Venture Shield Protective Vinyl Installations – Visit our Bike Spa to have your motorcycle detailed.
We ask our customers to visit us during our current hours of operation. Be sure to ask for a tour of our new facility!
For any further information or feedback, please contact: